Plovm Privacy Policy

Effective Date: December 28, 2024

Last updated: May 18, 2025

At Plovm, we believe in transparency and your right to control your personal information. This privacy policy explains how we handle your data when you use our platform across iOS, Android, and web applications. We've designed this policy to be clear and comprehensive, ensuring you understand exactly how your information is used and protected.

What We Will Establish in This Policy:

What data do we collect?
How do we collect your data?
How will we use your data?
How do we store your data?
API Usage and AI/ML Models
How do we protect your data?
Marketing
What are your data protection rights?
Privacy policies of other websites
Changes to our privacy policy
How to contact us

What data do we collect?

Plovm collects the following data:

Personal identification information:

Name (required)
Email address (required)
Date of birth (required, in compliance with child protection rights laws since we have users from 13 and above)
Country (required, to provide country-specific professionals and services)

Profile information:
- Profile Type (required, to accommodate the platform according to your profile). There are three profile types: “Ordinary” (any user) and Professional/Business Owner (can own a business, manage a business, be employed or provide a service within the platform).
- Personality style (optional, but preferred to best match you when you haven't started solving problems with Plovm)
- Professional Status (required for Professional/Business profiles):
  - Job title
  - Industry sector
  - Company name (optional, recommended only if not self-employed)
  - Professional qualifications (if a traditional professional position¹)
- Chat Dialog check: optional, but it is built to ensure a safe and secure chat experience.
- CrewMatch check: optional. It gives you consent over whether or not your profile will be shared in CrewMatch to other users.
Communication data:

Messages
Feedback
Reviews

Platform Activity:

Information about how you interact with our app to better match your interests like reading time, interaction date, likes and dislikes.
Problems: reading time, time it took to answer you, questions, answers, topics, comments, replies, saves, reports, and points

Media data:

Images sent or taken within the app
Videos sent or recorded within the app
Audio Recordings done within the app

Transactions:
We also collect transactions from Stripe, Google Play Store, or Apple Pay, including:
- Courses
- Minutes
- Subscriptions (renewal, cancellation, expired)
Calendar and Scheduling Data:

Calendar events from Google Calendar (with user consent)
Calendar events from Microsoft Calendar (with user consent)
Event details including times, dates, titles, attendees, event response, location and descriptions
Meeting participants and frequency patterns

How do we collect your data?

You directly provide Plovm with most of the data we collect. We collect data and process data when you:

Create a profile or register for our services.
Browse and select professionals from SOS if you are an ordinary profile type or find problems to solve in SOS if you are a Business owner or a Professional.
Match with users with similar interests in CrewMatch.
Use our AI recommendations and communication tools.
Provide feedback or reviews on our services.
Interact with our app, as we save your interactions to better match your interests.

How will we use your data?

Core Service Delivery

Personalized problem-solving recommendations
Professional matching services through
Community engagement facilitation
Service quality monitoring
Platform performance optimization

Safety and Security

Age verification
Professional credentials verification
Platform abuse prevention
Fraud detection
Account security maintenance

Service Improvement

User experience optimization
Feature development
Service personalization
Content relevance enhancement
Performance analytics
Personalized AI assistance - training user-specific AI models to provide better scheduling and time management recommendations

Plovm does not share your data with third parties unless you give explicit consent. Your data is used solely to provide and improve our services.

How do we store your data?

Plovm securely stores your data using Firebase Cloud Firestore for general data and Firebase Storage for images, videos, or recordings done within the app. We do not delete your data unless you request it or do so within the app.

API Usage and AI/ML Models

Plovm uses Google Calendar API and Microsoft Graph API (v1.0) to access calendar data from users who have explicitly consented to this access. This data is used exclusively for the following purposes:

Personalized AI Training: Calendar data may be used to train AI models that are ONLY personalized to the specific user who provided the data. These personalized models help provide better recommendations and assistance tailored to the individual user's scheduling patterns and preferences.
Service Functionality: Calendar data is used to provide core service features including scheduling assistance, time management recommendations, and coordination with other users.

Specific Feature Applications:

NeuroLift Section: Calendar data helps personalize productivity recommendations and habit-building exercises within this section's features including:

QuestVille: Calendar integration enables task scheduling and milestone tracking aligned with user's existing commitments
Routine Rockstar House: Users will soon be able to opt in to create a personalized AI agent (feature coming soon) that learns from their scheduling patterns to suggest optimal routines and time management strategies

Limited Use Declaration:

The use of information received from Google Workspace APIs will adhere to the Google Workspace API User Data Policy including the Limited Use requirements.

Important Declarations Regarding AI/ML Training:

Google Workspace APIs are NOT used to develop, improve, or train generalized/non-personalized AI and/or ML models.
Google Workspace APIs are only used to train personalized AI models that benefit solely the specific user who provided the data.
Calendar data obtained through Google Workspace APIs is never transferred to third parties for the purpose of training any AI/ML models (personalized or generalized).
Any AI/ML training using Google Workspace API data is:

Strictly limited to creating user-specific personalized models
Only done with explicit user consent
Only used for providing or improving user-facing features that are visible and prominent in our application
Never used for any advertising purposes
Never used for selling data to third parties
Never used for determining credit-worthiness or lending

Our implementation complies with Google's Workspace API Policy Protections for Generative AI and OAuth requirements for sensitive scopes.

Data Protection Measures:

Human review of calendar data is strictly limited to troubleshooting with user consent
Data is only retained as long as necessary to provide the service

Users must provide explicit consent before any calendar data is accessed or used for AI training purposes. Users can revoke this consent at any time through their account settings. The upcoming personalized AI agent feature in Routine Rockstar House will require separate, explicit opt-in consent beyond the general calendar access permission.

How do we protect your data?

Security Measures

End-to-end encryption for sensitive communications, like messaging.
Regular security audits
Advanced access controls
Continuous monitoring systems
Automated threat detection

Marketing

Plovm would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop Plovm from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please send a support request here.

What are your data protection rights?

Plovm would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access: You have the right to request Plovm for copies of your personal data. We may charge you a small fee for this service.
The right to rectification: You have the right to request that Plovm correct any information you believe is inaccurate. You also have the right to request Plovm to complete information you believe is incomplete.
The right to erasure: You have the right to request that Plovm erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that Plovm restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to Plovm's processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that Plovm transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: support@plovm.com

Privacy policies of other websites

The Plovm app contains links to other websites. Our privacy policy applies only to our app, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Plovm keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on May 18, 2025.

How to contact us

If you have any questions about Plovm's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: support@plovm.com

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¹Traditional professional positions include established roles such as:

Doctors and Healthcare Providers: Offering medical services and healthcare support

Lawyers: Providing legal guidance and representation

Engineers: Applying technical problem-solving skills

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Accountants: Managing financial matters
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Teachers: Sharing educational expertise
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Architects: Contributing design perspectives

Scientists: Offering research-based insights

IT Professionals: Providing technical solutions