Plovm Privacy Policy

Effective Date: December 28, 2024

Last updated: January 12, 2026

At Plovm, we believe in transparency and your right to control your personal information. This privacy policy explains how we handle your data when you use our platform. We offer two distinct services: Plovm Service (available on iOS, Android, and web) and Plovm Adapt (available exclusively on web for accessibility testing and deployment). We've designed this policy to be clear and comprehensive, ensuring you understand exactly how your information is used and protected across both services.

What We Will Establish in This Policy:

  1. What data do we collect?

  2. How do we collect your data?

  3. How will we use your data?

  4. How do we store your data?

  5. API Usage and AI/ML Models

  6. How do we protect your data?

  7. Marketing

  8. What are your data protection rights?

  9. Privacy policies of other websites

  10. Changes to our privacy policy

  11. How to contact us

What data do we collect?

The data we collect varies depending on which Plovm service you use:

Data Collected for Both Plovm Service and Plovm Adapt:

Account Creation Information (Required for all users):

  • Name

  • Username

  • Country

  • Profile Type

  • Email address

Data Collected for Plovm Service Only:

  1. Additional Personal identification information:

    Date of birth (required, in compliance with child protection rights laws since we have users from 13 and above)

  2. Extended Profile information:

    • Personality style (optional, but preferred to best match you when you haven't started solving problems with Plovm)

    • Professional Status (required for Professional/Business profiles):

      • Job title

      • Industry sector

    • Company name (optional, recommended only if not self-employed)

    • Professional qualifications (if a traditional professional position¹)

    • Chat Dialog check: optional, but it is built to ensure a safe and secure chat experience.

    • CrewMatch check: optional. It gives you consent over whether or not your profile will be shared in CrewMatch to other users.

  3. Communication data:

    • Messages

    • Feedback

    • Reviews

  4. Platform Activity:

    • Information about how you interact with our app to better match your interests like reading time, interaction date, likes and dislikes.

    • Problems: reading time, time it took to answer you, questions, answers, topics, comments, replies, saves, reports, and points

  5. Media data:

    • Images sent or taken within the app

    • Videos sent or recorded within the app

    • Audio Recordings done within the app

  6. Transactions:

    We also collect transactions from Stripe, Google Play Store, or Apple Pay, including:

    • Courses

    • Minutes

    • Subscriptions (renewal, cancellation, expired)

  7. Calendar and Scheduling Data:

  • Calendar events from Google Calendar (with user consent) 

  • Calendar events from Microsoft Calendar (with user consent)

  • Event details including times, dates, titles, attendees, event response, location and descriptions 

  • Meeting participants and frequency patterns

Data Collected for Plovm Adapt Only:

  1. Website Accessibility Testing Data:

    • URLs of websites submitted for accessibility testing

    • Website HTML content (encrypted during transmission and stored encrypted for preview functionality)

    • Accessibility test results and reports

    • Website structure and content analyzed for accessibility compliance

    • Deployment preferences for accessibility improvements

  2. AI Analysis Data:

    • Website HTML data sent to Anthropic's Claude AI models for accessibility analysis (encrypted during transmission)

    • Analysis requests and responses

    • Token usage for billing purposes

  3. Payment and Subscription Data:

    • Payment transactions processed through Stripe

    • Subscription status (active, canceled, expired)

    • Payment method information (stored securely by Stripe, not by Plovm)

  4. Usage Analytics:

    • Frequency and patterns of accessibility testing

    • Types of accessibility issues identified

    • Deployment history and implementation records

Important Note: Plovm Adapt does not include messaging, recording features, arena functionality, or Questville features. Therefore, no communication data, media data, calendar data, or social interaction data is collected for Plovm Adapt users.

How do we collect your data?

You directly provide Plovm with most of the data we collect. We collect data and process data when you:

For Plovm Service:

  • Create a profile or register for our services.

  • Browse and select professionals from SOS if you are an ordinary profile type or find problems to solve in SOS if you are a Business owner or a Professional.

  • Match with users with similar interests in CrewMatch.

  • Use our AI recommendations and communication tools.

  • Provide feedback or reviews on our services.

For Plovm Adapt:

  • Create an account and select your profile type

  • Submit websites for accessibility testing

  • Generate accessibility reports

  • Deploy accessibility improvements to your web properties

  • Use accessibility analysis tools and features

How will we use your data?

For Both Services:

Account Management

  • User authentication and account security

  • Profile management

  • Service access control

Legal Compliance

  • Age verification (where applicable)

  • Regulatory compliance

  • Terms of service enforcement

For Plovm Service:

Core Service Delivery

  • Personalized problem-solving recommendations

  • Professional matching services

  • Community engagement facilitation

  • Service quality monitoring

  • Platform performance optimization

Safety and Security

  • Professional credentials verification

  • Platform abuse prevention

  • Fraud detection

  • Account security maintenance

Service Improvement

  • User experience optimization

  • Feature development

  • Service personalization

  • Content relevance enhancement

  • Performance analytics

  • Personalized AI assistance - training user-specific AI models to provide better scheduling and time management recommendations

For Plovm Adapt:

Accessibility Testing Services

  • Website accessibility analysis and reporting using AI technology (Anthropic's Claude models)

  • Compliance assessment against WCAG, ADA, and other accessibility standards

  • Identification of accessibility barriers and issues through automated and AI-powered analysis

AI-Powered Analysis

  • Your website HTML content is sent to Anthropic's Claude AI models for comprehensive accessibility analysis

  • HTML data is encrypted during transmission to our backend servers

  • HTML data is encrypted when transmitted to Anthropic's services

  • Analysis results are returned to you securely

  • We use Anthropic's AI services solely for accessibility testing purposes

  • Your website content is processed temporarily and is not used to train Anthropic's models

Deployment and Implementation

  • Facilitating accessibility improvements on your websites

  • Tracking implementation of accessibility enhancements

  • Providing deployment recommendations

Payment Processing

  • Payments for Plovm Adapt subscriptions are processed securely through Stripe

  • Stripe handles all payment card information - we do not store your full payment details

  • We receive only transaction confirmations and subscription status updates from Stripe

  • Payment data is subject to Stripe's privacy policy and PCI-DSS compliance standards

Service Improvement

  • Platform performance optimization

  • Feature development for better accessibility testing

  • Improving accuracy of accessibility detection algorithms

Plovm does not share your data with third parties unless you give explicit consent. Your data is used solely to provide and improve our services.

How do we store your data?

For Plovm Service: Plovm securely stores your data using Firebase Cloud Firestore for general data and Firebase Storage for images, videos, or recordings done within the app. We do not delete your data unless you request it or do so within the app.

For Plovm Adapt: Plovm Adapt implements encryption for data security:

  • Data in Transit: All data transmitted between your browser and our servers is encrypted using TLS/SSL protocols

  • HTML Content Encryption: Website HTML content is encrypted during transmission and stored encrypted for preview functionality

  • AI Service Communication: HTML data sent to Anthropic's Claude AI for analysis is encrypted during transmission

  • Cloud Storage: We use secure cloud storage solutions with industry-standard protection

  • Data Retention: Accessibility reports, test results, and encrypted HTML content are retained to provide you with historical access to your assessments and preview functionality

  • Data Deletion: We do not delete your account data, reports, or saved HTML content unless you request it through your account settings or by contacting support

API Usage and AI/ML Models

Note: This section applies to Plovm Service only. Plovm Adapt does not use calendar APIs or collect calendar data.

Plovm Service uses Google Calendar API and Microsoft Graph API (v1.0) to access calendar data from users who have explicitly consented to this access. This data is used exclusively for the following purposes:

  1. Personalized AI Training: Calendar data may be used to train AI models that are ONLY personalized to the specific user who provided the data. These personalized models help provide better recommendations and assistance tailored to the individual user's scheduling patterns and preferences.

  2. Service Functionality: Calendar data is used to provide core service features including scheduling assistance, time management recommendations, and coordination with other users.

Specific Feature Applications:

  • NeuroLift Section: Calendar data helps personalize productivity recommendations and habit-building exercises within this section's features including:

    • QuestVille: Calendar integration enables task scheduling and milestone tracking aligned with user's existing commitments

    • Routine Rockstar House: Users will soon be able to opt in to create a personalized AI agent (feature coming soon) that learns from their scheduling patterns to suggest optimal routines and time management strategies

Limited Use Declaration:

The use of information received from Google Workspace APIs will adhere to the Google Workspace API User Data Policy including the Limited Use requirements.

Important Declarations Regarding AI/ML Training:

  • Google Workspace APIs are NOT used to develop, improve, or train generalized/non-personalized AI and/or ML models.

  • Google Workspace APIs are only used to train personalized AI models that benefit solely the specific user who provided the data.

  • Calendar data obtained through Google Workspace APIs is never transferred to third parties for the purpose of training any AI/ML models (personalized or generalized).

  • Any AI/ML training using Google Workspace API data is:

    • Strictly limited to creating user-specific personalized models

    • Only done with explicit user consent

    • Only used for providing or improving user-facing features that are visible and prominent in our application

    • Never used for any advertising purposes

    • Never used for selling data to third parties

    • Never used for determining credit-worthiness or lending

Our implementation complies with Google's Workspace API Policy Protections for Generative AI and OAuth requirements for sensitive scopes.

Data Protection Measures:

  • Human review of calendar data is strictly limited to troubleshooting with user consent

  • Data is only retained as long as necessary to provide the service

Users must provide explicit consent before any calendar data is accessed or used for AI training purposes. Users can revoke this consent at any time through their account settings. The upcoming personalized AI agent feature in Routine Rockstar House will require separate, explicit opt-in consent beyond the general calendar access permission.

How do we protect your data?

Security Measures for Both Services:

  • End-to-end encryption for sensitive communications (where applicable)

  • Regular security audits

  • Advanced access controls

  • Continuous monitoring systems

  • Automated threat detection

  • Secure data transmission using industry-standard encryption protocols (TLS/SSL)

  • Regular security updates and patches

Additional Security for Plovm Adapt:

  • Encryption for HTML and Data in Transit:

    • HTML content encrypted during transmission to our backend servers

    • HTML content encrypted when transmitted to Anthropic's AI services

    • HTML content stored encrypted for preview functionality and historical access

    • All data encrypted during transmission using TLS/SSL protocols

  • Secure handling of website data during accessibility testing

  • Isolated testing environments to prevent data leakage

  • Secure storage of accessibility reports and analysis results

  • Encrypted HTML content storage for preview and reference purposes

  • Payment data security through Stripe's PCI-DSS compliant infrastructure

Marketing

Plovm would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop Plovm from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please send a support request here.

What are your data protection rights?

Plovm would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access: You have the right to request Plovm for copies of your personal data. We may charge you a small fee for this service.

  • The right to rectification: You have the right to request that Plovm correct any information you believe is inaccurate. You also have the right to request Plovm to complete information you believe is incomplete.

  • The right to erasure: You have the right to request that Plovm erase your personal data, under certain conditions.

  • The right to restrict processing: You have the right to request that Plovm restrict the processing of your personal data, under certain conditions.

  • The right to object to processing: You have the right to object to Plovm's processing of your personal data, under certain conditions.

  • The right to data portability: You have the right to request that Plovm transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: support@plovm.com

Third-Party Services (Plovm Adapt)

Plovm Adapt uses the following third-party services to provide our accessibility testing platform:

Anthropic Claude AI

  • Purpose: AI-powered accessibility analysis of your website HTML content

  • Data Shared: Website HTML content, URLs, and analysis parameters (encrypted during transmission)

  • Data Usage: Solely for generating accessibility reports for you

  • Training: Your data is NOT used to train Anthropic's AI models

  • Privacy: Subject to Anthropic's privacy policy and data protection standards

  • Security: Encrypted transmission of HTML data to Anthropic services

Stripe Payment Processing

  • Purpose: Secure payment processing for subscriptions

  • Data Shared: Payment information, billing details, transaction amounts

  • Data Storage: Stripe securely stores payment method information - we do not store full card details

  • Compliance: Stripe is PCI-DSS Level 1 certified

  • Privacy: Subject to Stripe's privacy policy

  • Security: Industry-leading payment security standards

Important Notes:

  • We carefully select third-party services that meet high security and privacy standards

  • HTML content and data transmitted to third parties is encrypted during transmission

  • We maintain strict data processing agreements with all service providers

  • You can review the privacy policies of these services:

Privacy policies of other websites

The Plovm platforms may contain links to other websites. Our privacy policy applies only to our services, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Plovm keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on January 12, 2026.

How to contact us

If you have any questions about Plovm's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: support@plovm.com

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¹Traditional professional positions include established roles such as:
  • Doctors and Healthcare Providers: Offering medical services and healthcare support
  • Lawyers: Providing legal guidance and representation
  • Engineers: Applying technical problem-solving skills
  • Accountants: Managing financial matters
  • Teachers: Sharing educational expertise
  • Architects: Contributing design perspectives
  • Scientists: Offering research-based insights
  • IT Professionals: Providing technical solutions